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Emerging Tech
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Solidity
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R for AI
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Data Exploration,
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& Power Apps
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Protect against
security threats
and vulnerabilities
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Backend
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and Architecture
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Roles
Book a Demo
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Login
General FAQ
How can we help you?
Jump to section
General Questions
Online Test
Virtual Interview
Ready for Matching
Closed
General Questions
How does the onboarding process look like? What can I expect?
The AI-powered, vetting process typically includes the following steps:
Fill out the onboarding form (approximately 10 minutes).
Online assessment (allow approximately 1 hour).
Virtual Interview (expect it to last approximately 45minutes).
Ready for Matching – once you are a vetted candidate on the platform, you will be eligible to be matched and shortlisted to our global client pool.
These are the key components of our onboarding process. Please note that specific details may vary depending on the role and requirements.
Where can I update my profile?
To update your profile, visit our website:
pro5.ai
and click on the login option located on the upper right-hand corner of the page.
How do I login?
Visit our website:
pro5.ai
Enter the personal email address you used during onboarding.
Reset your password first before logging in by following the provided instructions.
I am unable to login. Can you send me my login credentials?
If you are unable to login to your profile, please reset your password by following these steps:
Go to the Pro5 website.
Click “Login”
Click on “Reset Password.
Enter your email address and click “Send reset link".
You will receive an email with a password reset link.
I have not received the password reset link. What do I do?
If you haven't received the password reset link in your inbox or spam folder, please feel free to contact our support team at
team@pro5.ai
. We'll promptly assist you in obtaining a new password reset link.
What information should I update?
Please make sure the following sections on your profile are complete before hitting the
"Submit Profile"
button:
Summary:
This should showcase your
detailed background
and
work experience.
Impact:
This should enumerate at least
5 of the most notable achievements
in your career.
Experience:
This should include your
relevant work
and
project/s.
For talents not affiliated with a staffing agency,
kindly ensure you update your all-in monthly rate in USD as well.*
*If you are partnered with a staffing agency, please coordinate with your agency regarding your all-in monthly rate. Note that your agency is responsible for ensuring the accuracy of this information on their Vendor Portal.
Is this position for Pro5 or for third party clients?
Pro5 is a remote staffing platform and these positions are for our clients unless otherwise specified.
Can I apply for two positions/profiles?
Yes, you can apply for multiple positions/profiles as long as you meet the respective job descriptions and requirements.
Online Test
How do I do an internet speed test? / How can I check my internet speed?
First, click on the “Check” button for “Internet speed test”.
Next, the speed of your internet will be tested. A minimum speed of
1.5 Mbps
is required to pass the speed test and take the test smoothly. If your Internet speed is above 1.5 Mbps, it will show that you have passed the check.
I failed the internet speed test, what should I do?
Here are some suggestions:
Restart Your Router/Modem:
Often, a simple router or modem restart can resolve connectivity issues. Unplug the power source, wait for 30 seconds, and then plug it back in.
Check Your Wi-Fi Signal Strength:
Ensure that you have a strong Wi-Fi signal where you are taking the test. If possible, move closer to your router to improve the signal.
Close Background Applications:
Running multiple applications or downloads in the background can consume your bandwidth. Close unnecessary applications to free up bandwidth for the test.
Update Your Browser:
Ensure that your web browser is up to date. Outdated browsers can cause compatibility issues with online tests.
Clear Browser Cache:
Clear your browser's cache and cookies to eliminate any potential conflicts that may affect the test.
Disable VPN or Proxy:
If you're using a VPN or proxy, disable it during the test. These services can sometimes slow down your connection.
Contact Your Internet Service Provider (ISP):
If the problem persists, get in touch with your ISP. They can help diagnose and resolve any issues with your internet connection.
Remember, a stable internet connection is crucial for a successful online test. After troubleshooting, please run the speed test again to ensure your connection meets the required standards.
If you continue to experience issues, don't hesitate to reach out to our support team for further assistance.
We appreciate your dedication to taking our test and apologize for any inconvenience this may have caused. We're committed to helping you resolve this issue so that you can complete the test successfully.
How do I check my camera availability?
First, click on the “Check” button for “Camera availability”.
Next, a popup should show. Click “Allow” to give Pro5 permission to access your camera.
Once permission is given, it will show that you have passed the check. Please ensure that there are no physical obstructions blocking your camera.
How can I share my entire screen?
For MAC:
Go to the
Apple Menu > System Preferences > Sharing >
tick the box next to
Screen Sharing
For Others:
First, click the “Check” button in the “Allow screen share” section.
Next, a popup should show. Select the Entire Screen tab and then click “Share”. Please
DO NOT
just share a single tab or window otherwise it will not pass the check.
Once the screen is shared correctly, it will show that you have passed the check.
How many questions should I expect during the assessment?
On average, assessments consist of about 25 to 30 questions, mostly multiple-choice and one free-text question. The exact number may vary depending on the specific role.
Can I use my own IDE for the coding questions?
Yes, you are encouraged to use your
own
IDE for the coding questions.
Can I use mobile device to take the test?
No, our assessments require candidates to either use a desktop or laptop. Mobile devices are not compatible for taking the test.
Can I pause the test and come back to it after?
No, the test cannot be paused. Ensure you are fully prepared before starting.
How much time is allocated for the test?
It is recommended to allocate 1 hour for the test. The duration may vary slightly depending on the specific role, but most tests typically take about that amount of time to complete.
What is the passing score?
The passing score is
60%
.
The online assessment had questions beyond my skillset. Did I get the wrong set of questions?
The assessment is designed to match the client's requirements and may cover a range of skills. For instance, Flutter, while considered a Front-End role, will have Flutter-specific questions.
Please ensure you attempt the assessment based on the skills specified in the job description.
When will I receive my test results?
You should receive your test results via email within 15-20 minutes. If you don't see it in your inbox, please check your spam folder.
I lost connectivity due to a power failure during the test. What should I do?
If your test was affected by the power failure, contact your account manager to request a retake.
Virtual Interview
How do I check my Network Speed Status?
First, click on the “Check” button for “Network Speed Status”.
Next, the speed of your internet will be tested. A minimum speed of
1.5 Mbps
is required to pass the speed test and take the test smoothly. If your Internet speed is above 1.5 Mbps, it will show that you have passed the check.
I failed the Network Speed Status test, what should I do?
Here are some suggestions:
Restart Your Router/Modem:
Often, a simple router or modem restart can resolve connectivity issues. Unplug the power source, wait for 30 seconds, and then plug it back in.
Check Your Wi-Fi Signal Strength:
Ensure that you have a strong Wi-Fi signal where you are taking the test. If possible, move closer to your router to improve the signal.
Close Background Applications:
Running multiple applications or downloads in the background can consume your bandwidth. Close unnecessary applications to free up bandwidth for the test.
Update Your Browser:
Ensure that your web browser is up to date. Outdated browsers can cause compatibility issues with online tests.
Clear Browser Cache:
Clear your browser's cache and cookies to eliminate any potential conflicts that may affect the test.
Disable VPN or Proxy:
If you're using a VPN or proxy, disable it during the test. These services can sometimes slow down your connection.
Contact Your Internet Service Provider (ISP):
If the problem persists, get in touch with your ISP. They can help diagnose and resolve any issues with your internet connection.
Remember, a stable internet connection is crucial for a successful online test. After troubleshooting, please run the speed test again to ensure your connection meets the required standards.
If you continue to experience issues, don't hesitate to reach out to our support team for further assistance.
We appreciate your dedication to taking our test and apologize for any inconvenience this may have caused. We're committed to helping you resolve this issue so that you can complete the test successfully.
How do I check my Video Status?
First, click on the “Check” button for “Video Status”.
Next, a popup should show. Click “Allow” to give Pro5 permission to access your camera.
Once permission is given, it will show that you have passed the check. Please ensure that there are no physical obstructions blocking your camera.
How do I check my Audio Status?
First, click on the “Check” button for “Audio Status”.
Next, a popup should show. Click “Allow” to give Pro5 permission to access your camera.
Once permission is given, it will show that you have passed the check. You may also check the left side of your screen to see if the meter is picking up your audio.
Can I pause the virtual interview and come back to it after?
Yes, you can pause the virtual interview and come back to it later.
I submitted my interview a week ago but haven't heard back. What should I do?
After completing the interview, update your profile in your Talent Dashboard, including your background, professional summary, work, latest projects, and monthly rate. Also, check your inbox for a post-interview email from us.
READY FOR MATCHING
When will I have a face to face interview with a client?
Once you are a vetted candidate on the platform, you will be eligible to be matched to numerous clients. However, we are not able to give a definite timeline for this as this decision ultimately lies with the client and no longer with Pro5.
Our best suggestion would be to
make your monthly pricing as competitive as possible
.
Should you no longer be available to take on a contract, we appreciate it if you notify us of the change in your status.
Can I adjust my set monthly rate?
Yes, you can adjust your monthly rate in your Pro5 profile
before
being shortlisted by clients. We recommend specifying your most competitive rate in USD beforehand to increase your chances of getting matched and invited for interviews. Payment can be received in your own currency, but we use USD on the platform for consistency.
CLOSED
My profile status says closed/lost, what does that mean?
There are 3 main reasons why your status can be marked as closed:
You failed the test.
You failed the interview.
You didn't take the test/interview on time and the link has expired.
