Tech Support

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Hear from our satisfied partners!

"Through their vendor selection and rigorous candidate vetting process, Mangtas provides us high-quality candidates that result in a higher closing rate than other vendors, saving us a lot of time and speeding up our hiring.

They are also very customer-centric and responsive to our requests. It's been a pleasure working with them."

Cheehan

VP Engineering Ninja Van Group

"We believe in Mangtas’ systematic vetting and matching process!

Their data-rich and structured talent profiles really help a lot in building a point of view before deciding to proceed with an interview.

The team has always been very responsive and helpful in the process of selecting talent, onboarding, and maintaining the ongoing relationship.”

Nino

Co-Founder & CTO, StashAway

“Mangtas really helped us by matching our staffing needs to highly vetted talents from their vendor ecosystem.

I can now focus on getting our exciting products to market – without having to worry about the unreliability and overhead that usually comes with outsourcing.”

Alex

VP Engineering, OhMyHome

What is Tech Support?

Technical support (also called tech support) refers to a variety of services that businesses offer to customers to help them get the most out of their products.

Rather than providing training on how to use their products, technical support engineers assist customers in resolving common problems. This is typically done through knowledge bases, live chat, email, or phone.

The aim is to immediately address technical issues before it creates a lasting negative impact on the user’s experience.

What are examples of Tech Support?

Evaluating system potential by determining the compatibility of new and existing programs.

Testing computer components to maintain system functionality.

Overseeing the daily performance and maintenance of the computer system

Enhancing current programs by evaluating their objectives and specifications, reviewing any changes that have been proposed, and offering recommendations.

Collecting relevant data, identifying and evaluating options, and recommending a course of action in order to achieve computer system objectives.

Running computer diagnostics, reading technical manuals, and working with users to analyze and resolve issues or provide technical insight.

Benefits of Having a Technical Support Engineer in your Team

With Technical Support Engineers on the job, bug reporters receive quick responses (usually under two working hours response time for non-critical bugs).  

Technical Support Engineers can pre-qualify the bugs, which significantly decreases the time to fix them.

Some bugs can even be "fixed on the fly" because Technical Support Engineers have more development skills than a product manager.

When a technical question arises, Technical Support Engineers can immediately connect with the customer and the customer success team.

Customers will then be able to get an initial technical estimate and an overview of how their issue can be resolved.

Whether you require new hardware or data processing software, computer security, or network management options, Technical Support Engineers can assist you in determining the best solutions for your operation while keeping your needs and budget in mind.

Technical Support Engineers can maintain existing infrastructure and add to it as needed, updating hardware and software as necessary, and carrying out upgrades.

Whether you're concerned about employees misusing resources or want to be extra cautious about potential data breaches, proper monitoring by Technical Support Engineers is a critical element of security.

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