Customer Service

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Hear from our satisfied partners!

"We believe in Mangtas’ systematic vetting and matching process!

Their data-rich and structured talent profiles really help a lot in building a point of view before deciding to proceed with an interview.

The team has always been very responsive and helpful in the process of selecting talent, onboarding, and maintaining the ongoing relationship.”


Co-Founder & CTO, StashAway

"Through their vendor selection and rigorous candidate vetting process, Mangtas provides us high-quality candidates that result in a higher closing rate than other vendors, saving us a lot of time and speeding up our hiring.

They are also very customer-centric and responsive to our requests. It's been a pleasure working with them."


VP Engineering Ninja Van Group

“Mangtas really helped us by matching our staffing needs to highly vetted talents from their vendor ecosystem.

I can now focus on getting our exciting products to market – without having to worry about the unreliability and overhead that usually comes with outsourcing.”


VP Engineering, OhMyHome

What is Customer Service?

Customer service refers to the assistance and support provided to customers by a business. It can take many forms, such as answering questions, solving problems, providing information, and other direct one-on-one interactions.

The goal of customer service is to help customers have a positive experience with a company, and to encourage them to continue doing business with that company.

Even when much of customer service these days is handled by automated self-service platforms, most businesses regard the option of being able to speak with a human being as important.

Ultimately, good customer service is an important part of building and maintaining relationships with customers, and it can help to increase customer loyalty and satisfaction.

Types of Customer Service



Social Media

In Person

Text Message

Live Chat

The Importance of Hiring a Customer Service Representative

If a customer has a positive experience with a business, they are more likely to return, and the more loyal customers you have, the more likely your company is to reach its full potential.

For example, if your customer service representative has a streamlined process that makes online returns quick and easy, you're more likely to retain customers and build a loyal base of customers that value your no-hassle return policy.

Employees prefer to work for companies that treat their customers fairly. Employees are more likely to promote your company when they see that it is committed to providing great customer service.

Additionally, they are much more likely to stay with the company and work harder.

Because Customer Service Representatives interact with customers on a regular basis, they are directly responsible for representing the mission and values of your brand.

Excellent customer service can lead to great reviews and word-of-mouth recommendations for your company, which can lead to new customers.

A positive public persona can impact how customers perceive your company, products, or services.

The total revenue your business can expect from a single customer throughout their whole customer lifetime is known as the customer lifetime value (CLV).

You can significantly boost your company's revenue by increasing the CLV without having to increase your marketing expenses.

An increasing CLV indicates that your customers are spending more money each time they order or are purchasing more frequently.

Proactive customer service is reaching out to customers before they are aware of an existing problem.

You can communicate to clients that you are working to enhance their user experience by being proactive in your approach to customer service.

Your customers will recognize you're trying to resolve problems for them.

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